The Five Residences Hanoi

I recently stayed at the Five Residences with my family of four for our Hanoi holiday and can only say great things about the whole experience. The staff are incredible and my family and I were taken care of with the utmost care throughout our trip and stay. Me and my brother contracted severe food poisoning one night and were extremely grateful that one of the staff named, Duy not only helped arrange a taxi and fast hospital check in for us at 2am in the morning, he also personally drove there with us to ensure that we were promptly taken in and cared for by the hospital staff, filled in the necessary paperwork and stayed with us until we were settled in for the night. He definitely went above and beyond with great professionalism shown and care. We are internally grateful for his help and was able to recover to enjoy the rest of our trip thanks to him. Location was good in that we weren't directly located in the city centre which allowed us to explore the local suburbs of Hanoi and experience the day to day culture more closely. The area wasn't noisy either which was really good for the nights and sleep as well. The facilities at the hotel were amazing and our family thoroughly enjoyed the buffet breakfast, pool, sauna and gym.

This is a great hotel for long stays and family-friendly. It’s located near the embassy area. There is a little grocery store in the building where we buy a few essentials. The room are equipped with pots and pans if you want to do basic cooking. The staffs are friendly and polite who always willing to help with a smile. The pool is fantastic, and it’s always empty. I would recommend this hotel to my friends.

yêu hà nội ❤️🇻🇳 My first trip to Hanoi and against a locals advice to stay in the Old Qaurter, The Five Reaidences on Doi Can Road, ticked all the boxes and then some!From the warmth of the reception and late night check-in after a cancelled flight, to the modern and Uber clean rooms & amenities and the staff…smiling, kind & generous reception, cleaning & especially, the restaurant staff. Special mention to Huie & the Manager Dyong & their skilful, attentive fun & smiling teams. Excellent service!! The argument against staying here was the distance to most of the cultural features of the old quarter with its gorgeous French Colonial influences at every turn. However, at just 70,000dng ($5AUD) to get there in a Grab or the EV version Xhan SM- and we did, multiple times- we were still in front cost wise and relaxed from the comfy rides and milder crowds! These modern serviced apartments are on par with the latest in mid range luxe in Sydney for 50% less. Doi Can Road is a fantastic eat street in its own rights and equal to any of the Michelin Guide packed & long lined joints in town. Modern German Kitchen appliances are all here but why would you cook when one of the worlds finest & most delicate cuisines is just feet from your door. I’m rambling, I know but it’s from a genuine place of not wanting to leave! Amazing work Five Residences Team! See you In 2025 ❤️❤️ *flowers not included but available down Doi Can for $17AUD 🥰🥰🇻🇳❤️

The food was great (breakfast buffet) - varied options for vegetarians as well! Staff here are extremely nice and helpful 24/7. Gym, pool and sauna were all amazing too (main reason why I chose this place). There’s a supermarket right downstairs which was super convenient. Perfect if you’re after somewhere to stay that isn’t in a tourist hot spot.

The service and accommodations at Five Residences were fantastic! I received above and beyond treatment with each interaction I had with staff at the location and over phone/email communication. In particular, we had one specific staff member, Chloe, who went above and beyond to make sure we had as comfortable and enjoyable an experience as possible. From suggesting places to go for our family to providing schedules and location information for all the best sights in and around Hanoi. She even went out of her way to make my birthday feel very special by organizing a birthday cake and happy birthday song with my family in our living room during our stay. Her efforts and hospitality were very much appreciated by our family! Our rooms were spacious and comfortable along with the living area and fully working kitchen. The cleaning staff kept our place very clean from check-in to check-out. It was also great to have a washing machine for our clothes after running around in the heat all day. The breakfast buffet was great with many food options and our servers checked on us regularly inquire if needed anything. All restaurants inside the Five Residences and attached to the building were very good and convenient. It was also great having a full service grocery store attached to the building.